Our Service Pledge – Watkins & Gunn

At Watkins & Gunn, delivering outstanding service isn’t just a goal—it’s a promise.

We wanted our pledge to be more than words on a page, so we involved our entire team in shaping it. Together, we created a set of commitments that truly reflect what our clients value most and what we stand for as a firm.

This isn’t marketing jargon or empty statements. It’s a genuine promise that every member of our team has signed up to—and one we’re proud to share publicly. Our Service Pledge challenges us to deliver on these promises consistently, every single time.

We will always treat you politely, professionally and with respect.

We will be open and honest in all our dealings with you.

We will be transparent in relation to our costs.

We will set out for you at the outset the likely route that your case will take.

You will always know what stage your case is at.

You will find us responsive whenever you contact us.

We will avoid (or explain) legal jargon.

We will work hard to avoid delays in your case.

We will ask you how we are doing as your case progresses.

We will act upon any concerns that you raise.